ans: An extension number is a new number added to an existing phone number. These numbers are specifically created for inbound calls where a caller provides with a number when an automated attendant requests for a desired extension and as a result he is connected to the required department. This means, every MyOperator user is assigned an extension number which means an extension of managing your customer calls. Therefore, a customer can directly dial an extension to get connected to the right person of the right department.
The best advantage of getting an extension number is not to keep callers waiting! Read the real benefits of an extension number here.