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Incoming/Outgoing call features
What is a line?
What is the difference between a missed and a lost call?
Can I view my lost calls?
What is the incoming call limit on a service number?
Live call widget
What is a live call widget?
What are the new features in the live call widget?
How can I use these new features?
When I can transfer a call directly from the web panel?
Where can I find the Live call widget?
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Why is there difference in call duration mentioned in Logs & Customer's Mobile?
Can I delete logs?
What is the procedure to export filtered logs?
What is the "Call availability" option?
What if a sticky agent turns “Off” the "Call availability" option?
How can I turn on or turn off the "Call availability" option ?
What is an Outbound Dialer?
How does an Outbound dialer work?
What is an Outbound call?
How many outbound calls can be generated at once?
What is the benefit of using an OBD?
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What is an Assign contact?
What are the benefits of an Assign contact?
What if the Account manager who assigned to a customer is busy?
Will Direct Dialing or the Account Manager (assignee) be given priority?
What if the customer wants to talk to an agent other than the one he/ she is assigned to?
What is “Incoming SMS”?
Can I receive SMSes on my Toll free number?
Can I view the details of the SMSes I receive?
How long does it take to display the incoming SMSes on the Logs page?
Do I need to pay extra for the incoming SMS feature?